Greentech Privacy Notice
Who We Are
Greentech Plumbing & Drainage Ltd is dedicated to maintaining the privacy of individuals and managing personal data appropriately.
Company Name: Greentech Plumbing & Drainage Ltd
Company Number: 15940146
Registered Address: 304 High Road, Benfleet, Essex SS7 5HB
Email Address: info@greentechplumbing.co
Phone: 020 7096 6469
For any questions regarding data handling practices, please use the contact details provided above.
What Personal Data We Collect
We collect only information necessary to provide drainage services or respond to enquiries. Depending on the situation, the following may be collected:
• Identity & Contact Data: Name, email address, phone number, property address.
• Work Details:Details about the drainage or plumbing issue, job notes, site access information.
• Billing Information: Invoice data and minimal payment information for one-off transactions.
• Photographs:Images from work performed on-site, included in reports as needed.
• Employee Data (if applicable): Contact details for job applicants or contractors for recruitment or coordination purposes.
Sensitive (special category) data is not collected unless required for legal compliance; if such data is collected, you will be informed, and it will be deleted when no longer necessary.
How We Use Your Information
Personal data is used to:
• Provide and manage drainage and plumbing services.
• Respond to service enquiries and issue quotations.
· Quotation reminders are sent at 10, 20, and 60 days after the initial quotation.
• Send service updates, completion reports, and invoices.
• Fulfill legal and regulatory obligations.
Data is not used for marketing or profiling purposes.
Our Legal Basis for Processing
Legal bases under the UK GDPR may include:
• Contractual Obligation: To deliver services.
• Legitimate Interest: For follow-up communications or service quality.
• Legal Obligation:For invoicing, record-keeping, or statutory requirements.
• Consent: Where explicit agreement is given (e.g., to receive specific communications).
How We Store and Protect Your Data
Data is stored on secure, access-controlled systems. Only information necessary for service delivery is shared with engineers or subcontractors.
Security Measures in Place:
• Password-protected systems and email servers.
• Firewalls and antivirus software.
• Clear desk and access control policies.
A copy of current Cyber Security Procedures can be requested from Greentech Plumbing & Drainage.
How Long We Keep Your Data
Personal data is kept as long as required to:
• Deliver services.
• Meet legal obligations.
• Resolve disputes and maintain records.
Customer records are typically retained indefinitely for business record-keeping and service history. If a client chooses not to use services in the future, their information is maintained solely as a record and not processed further.
Payment details are destroyed immediately after use.
Sharing Your Information
Data is not sold or shared with third parties for marketing purposes. Data may be shared with:
• Subcontractors or engineers performing services.
• IT service providers managing internal systems.
• Legal or regulatory bodies if mandated by law.
All third parties are subject to agreements ensuring data protection.
Your Rights Under Data Protection Law
Under the UK GDPR, your rights include:
• Access: Request your data via a Subject Access Request.
• Rectification:Correct inaccurate or incomplete data.
• Erasure:Request deletion where appropriate.
• Restriction/Objection:Limit or oppose certain data processing.
• Data Portability:Receive data in a structured format.
To exercise these rights, contact info@greentechplumbing.co.
You may also file complaints with the Information Commissioner’s Office (ICO): https://ico.org.uk
Cookies and Website Tracking
Cookies and analytics are used on the company website. The cookie policy is available online for transparency. Preferences can be managed through browser settings.
Changes to this Notice and Endorsement
This Privacy Notice may be updated periodically. The latest version is always accessible on the company website. Privacy policies are supported and upheld at director level throughout the company.